At Yasmin Explore, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our policy below for all return and refund conditions.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging.

  • You must provide a valid proof of purchase or order confirmation email.

  • Return requests must be submitted within 14 days of the delivery date.

Items not eligible for return include:

  • Used, damaged, or altered products

  • Items returned without original packaging or tags

  • Clearance or final sale items

How to Initiate a Return

To start a return, please contact our support team at [email protected] with the subject line “Return Request.” Include your order number and photos of the item (if applicable).

Once your return request is approved, we will provide you with instructions on how and where to send the item.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original method of payment (if applicable) or a refund confirmation will be sent (depending on your country’s cash-on-delivery process).

Please allow:

  • 5–7 business days for the return to be processed after we receive your item

  • Additional time depending on your local bank or postal service for refund acknowledgment (if applicable)

Late or Missing Refunds

If you haven’t received a refund after 7 business days of confirmation, please:

  1. Check your email for confirmation of the refund

  2. Contact your local payment provider (if applicable)

  3. Contact us at [email protected]

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Include photos of the damaged item and packaging. We will either replace the item or offer a refund, depending on your preference.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please follow the return process for a refund and place a new order.

Contact Us

If you have any questions about our Refunds and Return Policy, feel free to contact us at [email protected].